Terms & conditions

Please take time to read the terms and conditions set out below as these form the terms of conditions of business with H H Services.  They are there to protect, our company and our clients.

Quotations & Deposits

Before H H Services will commence any work a contract will be issued for signature detailing the requirements of the project, if applicable an expected and agreed completion date and acknowledgement of these terms and conditions.  This document must be signed by both parties and returned via email or post.   If you the client wishes to change the project requirements – for any reason - H H Services reserves the right to re-negotiate the original terms and conditions and issue a revised contract.

Rates & Charges

The hourly rate will be billed in increments of 15 minutes, rounded to the nearest quarter hour. All stationery, telephone, fax, postage, CDs, disks, printing costs and other expenses will be charged separately at cost price. The total sum of charges may be required before work commences on your project. All time spent working on your project, including time spent communicating by telephone, email, fax etc, will be chargeable at the applicable hourly rate For telephone and internet research, all telephone costs will be charged at the cost price, as necessary. Any time taken to carry out experimental work, as requested by the client, will be charged at the applicable hourly rate. If you require H H Services to come to your premises you will be charged at the applicable hourly rate and will also cover transportation costs. Each client is entitled to a 2 hour FREE consultation to discuss the project prior to commencement.  Further meetings will be billed at the hourly rate. All work carried out on Saturday, Sunday or holiday periods will be subject to an additional charge of 30%. Work required by the same day must be submitted no later than 11am unless otherwise agreed by H H Services.

Invoices

Invoices are due for payment within 7 days of invoice date. H H Services reserves the right to charge interest at a rate of 2% per month as long as the overdue amount remains unpaid. If for any reason work must be suspended or delayed through any default of the client, H H Services is entitled to immediate payment for work carried out and any expenses incurred. 

Payments

Payment for invoices and services is to be made by bank transfer or cheque as indicated on invoices issued.  All payments must be made within the agreed payment terms.

Virtual assistance packages (retainer agreements)

For retainer packages, payment for each month is required in advance. Invoices will be issued on the 15th of each calendar month for the following month allowing time for payment within the agreed terms, before the next month commences.  Retainer packages have a minimum contract tie-in of 2 months.  After the 2 month period any client wishing to terminate their package must provide one calendar months notice.  Clients wishing to change up or down a band of retainer package are asked to give a minimum of 1 months notice.